Privacy Policy

1. Who is responsible

This Privacy Policy covers the PlayPeas mobile application and website (the “Service”). It explains how PlayPeas (“we”, “us” or “our”) uses personal information. For privacy questions, contact support@playpeas.com.

2. Information we collect

The information we collect depends on the features you use, your app version, device settings and permissions.

• Account and profile: account and session identifiers, sign-in information, display name and chosen avatar.
• Games and rewards: game identifiers, scores, progress, activity participation, claims, points, balances and payment requests.
• Payment details: the email address or payment account details you provide, the amount requested, your payment method and information needed to verify and process the request.
• Device and service information: device and advertising identifiers, attribution identifiers and referral sources, device model and manufacturer, operating system and app information, language, country and time zone, IP address, requested resources and technical logs.
• Usage and advertising: sessions, activity in games and other features, and records of ads shown or completed and the revenue they generate, where these services are used.
• Notifications and support: notification tokens used to deliver messages to your device, along with contact details, messages and other information you send us for support.

We receive information from you, your device, your use of the Service and the advertising, attribution and other providers used by the app. Technical and account information may be collected when the app starts or begins setting up an account, including before you confirm the account. Collection is not limited to gameplay. Where access requires your consent or a device permission, those requirements still apply.

We may link account, payment and device identifiers to verify requests, prevent abuse and maintain records. Requests to download app content may include identifiers in their URLs, which may also appear in server logs. Information about your country is different from your precise location.

3. How and why we use information

• Provide accounts, games and other features you request, and keep them secure.
• Record progress, verify activity and reward claims, calculate rewards and process payment requests.
• Detect misuse, investigate errors or disputes and protect users and the Service.
• Send notifications where permitted, answer support and privacy requests, and keep necessary records.
• Deliver and measure ads, understand how users find and use the Service, and respect the settings, permissions and laws that apply.

Where the law requires a legal basis for using personal information, we rely on one or more of the following: providing the Service under our agreement with you, meeting legal obligations, your consent, or our legitimate interests in security, fraud prevention and operating the Service, where your rights do not override those interests. Accepting our terms does not mean you consent to every use of your information. If you do not provide information needed for a feature, we may be unable to provide that feature, verify your account or process a payment.

If you disagree with a decision about your account or a payment, contact us to ask for a review and an explanation. You retain any rights the law gives you concerning decisions made solely by automated means that have legal or similarly significant effects.

4. Website and local storage

This website provides information about PlayPeas and does not include account registration, advertising or analytics tools. The website itself does not set cookies or use tracking pixels, and its fonts are hosted locally. Our hosting and content delivery providers may process your IP address, the pages and files you request, and browser information to deliver and protect the website.

The app stores session information, preferences, activity progress and downloaded content on your device. Clearing that data, signing out or uninstalling the app does not delete information held on our servers.

5. Service providers and sharing

We use providers for hosting and resource delivery, advertising, attribution, analytics, notification delivery, diagnostics and payment processing. These providers receive information needed for their services, such as device identifiers, activity records, notification tokens, error details or payment information. The providers involved depend on your app version and the features you use.

These services may include AppLovin MAX and its active advertising partners, Adjust, GameAnalytics and Firebase services. Information about their own practices is available from AppLovin, Adjust, GameAnalytics and Firebase. The information each provider receives depends on the features in use and your device settings and permissions.

Third parties that receive personal information must provide protection consistent with this policy, the law and app store requirements. Providers acting on our behalf may use that information only for the services they provide to us. Independent providers, such as payment services, may also have their own privacy notices and legal obligations. Linking to their policies does not remove our responsibilities.

We may also share information when necessary to respond to lawful requests, bring or defend legal claims, address fraud or security threats, or complete a business transaction such as a merger or acquisition. Any sharing must follow the safeguards and notice requirements that apply and does not permit unrelated use of your information.

6. Permissions and advertising choices

Advertising and attribution providers may use identifiers and activity information to show ads, measure their performance and understand which ads brought users to the app. Any consent or tracking permission required by law or your operating system is separate from accepting our terms. Visiting the website or accepting the terms does not grant that permission.

You can manage advertising identifiers, tracking permissions and notifications through the controls available on your device. You can also contact us to withdraw consent or exercise any opt-out rights available to you. Device controls do not replace your legal rights. Withdrawing consent does not affect the lawfulness of earlier processing or remove other rights you have. Before using information for a new purpose, we must provide any notice and obtain any permission required by law.

7. Retention and deletion

We keep information only as long as needed for the purposes described in this policy. Retention depends on the type of information, whether your account is active, outstanding requests or disputes, fraud prevention and security needs, and legal obligations.

• We keep account and profile information as needed to run your account and deal with account closure, security issues or legal matters.
• We keep gameplay, reward and payment records as needed to verify and settle claims, reconcile payments, investigate disputes or fraud, and meet recordkeeping requirements.
• We keep technical logs, diagnostic information and support records only as needed for their operational, security, support or legal purpose.

Our policy is to delete or irreversibly anonymize information when it is no longer needed. If information cannot be removed from a backup immediately, it must be kept out of routine use until the backup is deleted or overwritten. Any information kept for legal or security reasons must be limited to what is needed for that purpose.

To request account or data deletion, use the in-app deletion option, if available, or contact us by email. Provide only the non-sensitive details needed to identify your account and understand your request. Do not send passwords, authentication tokens, full payment credentials or identity documents in ordinary email.

We may need to verify your identity before handling a request and will ask only for information reasonably needed for that check. We respond within the time limits required by law and explain any lawful restriction or information we must keep. Where we are responsible for information held by a provider, we also handle your request for that information. Sending a request does not mean deletion is complete. Uninstalling the app or clearing its local data does not delete your account or information on our servers.

8. International processing

We and our providers may process information outside your country, where data protection laws may differ. Where the law restricts an international transfer, the transfer must have a valid legal basis and the required safeguards. Depending on the transfer, these may include an adequacy decision recognizing a destination’s data protections or appropriate contractual protections.

Contact us to ask where your information is processed and what safeguards apply.

9. Security and your responsibilities

We use technical and organizational measures suited to the information we handle and the risks involved. No device, network or service is completely secure. Keep your device and account secure, and contact us if you suspect unauthorized access.

When contacting support, send only what is needed to resolve your issue. Do not send passwords or unnecessary sensitive documents.

10. Your privacy rights

Depending on the law that applies to you, you may have the right to access or get a copy of your information, correct it, ask us to delete it or transfer it to another service, restrict or object to its use, withdraw consent, opt out of certain sharing or targeted advertising, or ask for a review of certain decisions.

Contact support@playpeas.com to exercise your rights. We may ask for information reasonably needed to verify your identity and will explain any lawful reason for refusing or limiting a request. You can also complain to your local data protection authority or use an appeal process where one is available under the law. Information you provide for a privacy request is not permission to use it for unrelated marketing or advertising.

11. Age requirements

You must be at least 17 years old to use the Service. Rewards and payments may have additional eligibility requirements.

If you believe someone below the minimum age has provided personal information, contact us so we can investigate and take the steps required by law. Age-related privacy protections and any legally required parental authorization still apply.

12. Changes and contact

Effective date: 2026-10-20. We will update this policy when our practices change. For significant changes, we will provide any additional notice or ask for renewed consent as required by law. Updating this page alone does not mean you have consented to a new use of your information.

Operator: PlayPeas
Privacy contact: support@playpeas.com.

See also the Terms of Service.